90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
18th Dec 2023
reviewed by 'Daniel'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1193 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Images & Videos
Oct 05,2018
Oct 05,2018
0
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this helpful
this helpful
After originally viewing 2 properties elsewhere which I wasn't happy with I viewed a property with Courtney at Ascend who was very helpful. He listened to any questions I had and made sure he gave me all the information I needed. He made sure he was ...
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Comment on agent fees
Think they are what’s expected and similar to other agents
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Oct 04,2018
Oct 04,2018
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Rob was extremely friendly and helpful. Upon showing us around the property he made sure to inform us of what was included in the property and how the application process would go, including any additional charges....
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Comment on agent fees
I have never rented before so am unsure how the fees compare to other agents
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Oct 03,2018
Oct 03,2018
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Really helpful staff has made the process as smooth as possible. Fiona Trigg has helped us with any questions along the way....
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Comment on agent fees
Agent fee's seemed pretty expensive; As we are first time Renters.
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Oct 03,2018
Oct 03,2018
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Robert is very kind to introduce a property and immediately helped me to secure the property when the renting properties go in and out of the.market very quickly. His kindness is part of factors I decided to take the property he showed me....
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Comment on agent fees
With the services I received I think it's worth for the fee.
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Oct 02,2018
Oct 02,2018
0
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We found Ascend helpful, professional and easy to contact .
Thanks to Courtney Crooks for his time and patience, he explained everything perfectly and was more than willing to answer any questions we had....
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Comment on agent fees
Thank you !
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Oct 02,2018
Oct 02,2018
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Had a good and helpful experience throughout the process. Everything was smooth and the agent was helpful. Only thing i disagree with is the fees. Shame they has to be so high, it really puts me off....
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Comment on agent fees
I think fees make it harder to move house essentially, with rent and deposit you have to be able to find a large amount of money at once.
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Oct 02,2018
Oct 02,2018
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my experience with ascend was positive, professional and efficient. courtney was informed and outgoing when showing us the flat and quick to reply to our questions via mobile after....
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Comment on agent fees
expensive for two people
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Oct 02,2018
Oct 02,2018
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I would highly recommend Ascend properties. They provided a great service with a friendly and profesional team.
Thanks Courtney Crooks for your time and great service !...
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Oct 02,2018
Oct 02,2018
0
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Me and my partner were dealt with very professionally and within a week we had everything sorted! We would highly recommend Ascend!...
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Comment on agent fees
The fees are worth paying for the service you get.
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Oct 02,2018
Oct 02,2018
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Ascend were very helpful throughout the flat hunting process for me. Not only were they very direct and efficient when it came to discussing viewings in the Manchester office and when viewing properties, but they've been very prompt in responding to queries and letting me ...
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Oct 02,2018
Oct 02,2018
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This agent has been friendly and informative. Although the whole process has felt quite rushed at times, Robert has been helpful and quick to respond to e-mails....
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Oct 02,2018
Oct 02,2018
0
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Quick and easy application process with Courtney. Very informed about the property and quick to meet any needs/wants I had. Definitely recommend....
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Comment on agent fees
Discussed the application fee, check out fee and deposit/rent only. Open and honest about both fees.
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Oct 01,2018
Oct 01,2018
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I was looking for a new apartment and Courtney was a great help, very genuine and honest when it came to the financial side of things and was a great help during the whole process. Nothing to complain about at all!...
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Oct 01,2018
Oct 01,2018
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Ascend properties behaved in a professional manner throughout the search process. They responded promptly to my emails from abroad, they proposed sets of available properties and were more than happy to arrange for viewings.
Courtney Crooks in particular was efficient and helpful, contacted me frequently ...
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Comment on agent fees
Fair
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Sep 30,2018
Sep 30,2018
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Aaron was very accommodating when it came round to viewing the property. He explained everything perfectly and was more than willing to answer any questions we had....
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Comment on agent fees
Fees were more than reasonable and were also explained to us before we made any decisions so we were aware of the costs upfront.
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Sep 28,2018
Sep 28,2018
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They were helpful when things went wrong. A couple of miscommunications but everything was sorted eventually and it has all been dealt with relatively quickly....
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Comment on agent fees
Good
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Sep 27,2018
Sep 27,2018
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The viewer was really good in showing the flat and discussing. The agent in the office was respectful and smiling all the time....
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Sep 26,2018
Sep 26,2018
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Aaron was very friendly and professional. I originally was going to view another apartment, which ended up not fitting my needs. In the same appointment he showed me another option, which I am now taking, and I also gain an extra bedroom.
Good service and ...
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Comment on agent fees
bad
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Sep 24,2018
Sep 24,2018
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Outstanding service by Rob and the rest of the team at Ascend. Answered all the questions we had and was very helpful with the application process. Best agency I dealt with in Manchester....
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Sep 24,2018
Sep 24,2018
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Rob and Tom were both a great help in showing us properties and providing thorough information on each one. Charismatic people and very smooth administration process. Would recommend!...
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Sep 24,2018
Sep 24,2018
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Rob was absolutely brilliant and helpful and really honest since the beginning, some one to trust on and really communicative person! Happy to work with him....
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Sep 24,2018
Sep 24,2018
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It is the second time I rent a property through Ascend Properties and have to say it is the best estate agency I have ever come across. Robert Haley is a great guy and was very helpful with my application....
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Comment on agent fees
Very reasonable Agent’s Fees
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Sep 22,2018
Sep 22,2018
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Can't fault the advice, transparency and excellent efficiency of the Fiona and Aaron. The move has been smooth and they have kept to their word on all agreements and discussions......
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Comment on agent fees
These appear to be the going rate for the current market.
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Sep 18,2018
Sep 18,2018
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Helpfull reasuring empathic pleasant and just an all round good guy. Courtious but im strggling to describe someone i just met in 20 words.....
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Comment on agent fees
All fees are very expensive and cant really be justified. But courtney deserves a good slice
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Sep 13,2018
Sep 13,2018
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We just decided to have this flat for their service. We had Rob helping us, he was really professional and clear....
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Comment on agent fees
Good
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Sep 13,2018
Sep 13,2018
6
people found
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I have been a tenant in an Ascend property for 13 months. I am about to move to a second Ascend property as my landlord is selling where I presently live.
I went with Ascend again because I needed to move quickly and they have a ...
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Comment on agent fees
I have commented in my review on the excessive increase in fees
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Sep 19, 2018
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(1)
Thank you for your positive comments regarding our Sales and Contracts team. We really appreciate the positive feedback.
You should have received a call explaining the landlord had decided to sell you apartment, explaining that this would not affect your fixed term agreement but we would kindly request you allow viewings to take place. We sincerely apologise if this call didn't occur before you were notified of viewings taking place.
Regarding the request to replace the window handles, t ...
Sep 12,2018
Sep 12,2018
0
people found
this helpful
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The entire process up to securing the payment for our property was just perfect.
Rob was very helpful with everything and he gave us quick responses every time.
Based on our experience with all the agencies in Manchester,Ascend was the best.
Would definitely recommend ...
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Good
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Sep 12,2018
Sep 12,2018
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The flat is very clean and the kitchen it s fully equiped . The bed is new and it looks so good !...
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Good
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Sep 12,2018
Sep 12,2018
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Rob was quick and efficient, was able to answer all questions that we asked. It felt a little unusual to visit a property with two other potential tenants, however, perhaps this is standard practice now?! It felt a lot less personal....
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Comment on agent fees
This agents fees are absolutely outrageous. Over £400 when the property I visited before the Ascend property had fees of just £100! Can not recommend them based on these terrible fees
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Sep 12,2018
Sep 12,2018
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I have met Robert twice for viewing of two different flats. He was very accurate with the given time. He kindly welcomed me and presented these flats by a friendly approach, naturally, without aggravating properties condition or unnecessary words. This was very important to me ...
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Good
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
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Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
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Best Letting Agent in Manchester 
